Terms and Conditions

THIS IS NOT FINE PRINT. IT’S HUGE and DARK (#000000).

We work tirelessly in the interest of our clients. Sometimes things take longer than expected, or we have to balance our client load, or we have to take care of our families. If we get ahead, we keep going. If we get behind, we make it up. We’re always readily and almost always immediately available via support or in your dedicated Slack channel. We respond to email and we do it fast. If you ever need to discuss your project, check on the status, or have any questions, use your Slack channel (or other means of communication) and we will make time for you.

Refunds:

We do not offer refunds on any of our services. If you pay in advance, fail to appear, fail to achieve success or are dissatisfied, we will remedy the problem to the best of our ability, but we will not provide financial rewards or refunds.

Web hosting:

You may cancel web hosting plans at any time and your subscription will end on it’s renewal date.

Website development:

Website payment plans are not cancellable. They are not support agreements. They are installment plans, payable over time, to help you manage cashflow and reduce upfront costs. All website payment plans must be paid in full.

Ignite Program:

We require a 30 day notice for cancellation on the Ignite Program. The Ignite Program is a monthly subscription and will renew on its anniversary automatically. If funds are not received, we reserve the right to charge a $35 NSF fee and reasonable interest until the account is paid in full.

Marketing / Client Acquistion (MCA):

We require a 30 day notice for cancellation on all MCA plans. MCA is a monthly subscription and will renew on its anniversary automatically. If funds are not received, we reserve the right to charge a $35 NSF fee and reasonable interest until the account is paid in full.

Accounting Workflow System (AWS):

We require a 30 day notice for cancellation on all AWS plans. AWS is a monthly subscription and will renew on its anniversary automatically. If funds are not received, we reserve the right to charge a $35 NSF fee and reasonable interest until the account is paid in full.

QuickBooks Order Management System (OMS):

We require a 30 day notice for cancellation on all OMS plans. OMS is an annual subscription and will renew on its anniversary automatically. If funds are not received, we reserve the right to charge a $35 NSF fee and reasonable interest until the account is paid in full.

If you have questions about our deliverables or work, contact us here. We respond almost instantly, almost always.