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We discussed thinking on your feet and how to build and document processes that you can use each time you need to reference. I told you to get a pen and write something down. What was it? Oh and life truly is like a hockey game. The puck gets passed from player to player, a team wins, a team loses, we go in and out of the penalty box and we grow, improve and never, ever give up. Remember when you fall on the ice to get up and skate on.