Companies that I do business with often say, “We apologize for the inconvenience but it is unlikely that the problem is related to us.” To which I almost always reply, “I pay you, I’m your customer, it’s not working, help me solve the problem please.” And I’m almost always right. It was them. They then apologize. Unless of course it was ME.
There are companies out there that own it, and just take it on and fix it, or at least try. They avoid blaming others or never act as if the problem is in fact YOU. Sometimes it is, but they treat you as a customer, with respect, always.
Today on Radio Ignite Live we will discuss how customer service can change how customers behave towards you, how you can avoid being taken advantage of, but still remain focused on delivering equal and amazing service to all customer requests. Lost orders, missing transactions, errors, glitches, hiccups and more can be easily dealt with by engaging conversation.
We’ll also discuss “that one client” who no matter how hard you try, they are just grumpy, perhaps downright evil, and what to do about it.